About Me/FAQ
That's me!
I’m Alex Cortez, a passionate cyclist and professional bike mechanic, I started this journey since 1997 back in my hometown in Guadalajara Mexico, What started as a passion for bikes grew into a career focused on delivering reliable service, honest communication, and quality workmanship to every rider I work with. What started as a passion for bikes grew into a career focused on delivering reliable service, honest communication, and quality workmanship to every rider I work with.
Over the years, I’ve worked in fast-paced service departments, supported competitive athletes as a certified race mechanic, trained mechanics, managed workflow and inventory, and helped riders with everything from simple tune-ups to complex custom builds. My experience has allowed me to work with cyclists of all levels — from everyday commuters to serious performance riders.
As a one-person operation, every bike is worked on directly by me with careful attention to detail and pride in the work I do. I believe great service is more than just fixing bikes — it’s about building trust, educating riders, and making sure every customer leaves confident in their ride.
Whether you need maintenance, repairs, troubleshooting, upgrades, or race-ready support, my goal is simple: provide dependable, high-quality bicycle service you can trust.
Most Popular FAQ
Still have a question or need more info? Please send me an email, call, text or WhatsApp , whichever is more convenient for you! My contact section has all the links
Q: Do you charge a traveling fee?
A: Yes, I do have an specific concierge fee, that cannot be discount or negotiate, between high gas prices, special commercial vehicle and liability insurances, my operational cost takes a good chunk of the profits
Q: Why you charge a concierge fee?
A: As previously mentioned, there are lots of expenses, also once you book me I'll be working only for you, on your time and best convenience place, consider my services a white glove style
Q: How long do you stand in the work you provide?
A: My labor warranty is 30 days, on that period if I need to redo anything related to my original work, your concierge fee will and still cover it, If there is s new issue not related to my previous work, that will incurring on new labor + the concierge fee.
Q: Can I provide my own parts for you to install?
A: Yes, you can provide me with your own parts for me to install, be aware that at times you can provide me the wrong part and that will back up the project, no worries if this happens your concierge fee will still good.
Q: Can I/We come to your place for you to do the services?
A: Sorry that's a no, the reason why I'm mobile is because I want you to take advantage of the white glove protocol.